Refund policy

Dale's Leatherworks is a small, owner-run business, and every item is handmade by me. I want you to be happy with what you buy, and I'll do my best to make it right.

Returns and exchanges

• Unworn, unused items in their original condition can be returned or exchanged within 30 days of delivery.
• Insoles can be exchanged for a different size as long as they're unworn.
• The customer pays return shipping. If you'd like an exchange, I'll cover shipping the replacement to you.

Items that can't be returned

• Custom and made-to-order items, including custom insoles, customized kilties, and made-to-order backpacks.
• Items that have been worn, used, cut, trimmed, or altered.
• Pre-owned boots, which are sold as-is.

How to return or exchange

Mail the item to:
Dale's Leatherworks
5616 Harbor Valley Dr.
Brooklyn, MD 21225

Include a note with your order number and whether you'd like a refund or an exchange (and which size). Once the item arrives and I've checked it, I'll send your refund to your original payment method or ship your replacement. Because it's just me, please allow up to a week after it arrives for me to process it.

Damaged or wrong item?

If something arrives damaged or isn't what you ordered, message me within 7 days of delivery with your order number and a photo, and I'll make it right at no cost to you.

Questions?

Message me through the chat or the Contact page.